Privacy Policy

1. Information We Collect

We collect the following types of personal information when you register or use our platform:

• Full name, email address, and contact number
• Date of birth and sex
• Home or business address
• Valid government-issued ID (for buyers)
• Business documents such as TIN, SEC Certificate, DTI Certificate, and BIR Form (for sellers and logistics)
• Transaction and order history
• Device and usage data (IP address, browser type, pages visited)

2. How We Use Your Information

We use your personal information to:

• Verify your identity and process your registration
• Process orders, payments, and deliveries
• Send transactional emails such as OTP codes and order updates
• Improve our platform's features and user experience
• Comply with legal and regulatory requirements
• Investigate fraud or misuse of the platform

3. Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Logistics partners to facilitate delivery of your orders
• Payment processors to complete transactions
• Government authorities when required by law
• Service providers who assist in operating our platform (e.g., email delivery, cloud storage)

4. Data Retention

We retain your personal data for as long as your account is active or as required by law. You may request deletion of your account and associated data by contacting our support team, subject to legal retention obligations.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All passwords are stored using industry-standard hashing and files are stored securely on cloud infrastructure.

6. Cookies and Tracking

We use session cookies to keep you logged in and to maintain your cart. We may also use analytics tools to understand how users interact with our platform. You can disable cookies in your browser settings, but this may affect platform functionality.

7. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Be informed of how your data is being used
• Access your personal data held by us
• Correct inaccurate or outdated information
• Object to the processing of your data
• Request erasure of your data, subject to legal obligations
• File a complaint with the National Privacy Commission (NPC)

8. Children's Privacy

Taptap Shop is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has registered, we will promptly delete their account and data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of the platform after updates constitutes your acceptance of the revised policy.

10. Contact Us

For privacy-related concerns or requests, please contact our Data Protection Officer at [email protected].